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 Contributor Biographies 13.1

Donald Alexander, PhD, M.A. (Org.Comm.), LLB., is a Senior Lecturer in Public Relations and Organisational Communication and postgraduate course coordinator at Charles Sturt University, Bathurst, Australia. He holds a Bachelor of Laws from University of Otago, New Zealand; a Masters in Organisational Communication, from Charles Sturt University, Australia, and PhD from Charles Sturt University. He was previously a senior lecturer at Central Queensland University, Mackay campus. Donald has held senior management positions with AMP (Australia's largest financial services provider), and also American Express, where he was responsible for external/internal communications and government relations for Australia and the Pacific region. He has held public relations positions in the aluminium industry in New Zealand and Australia and the automotive industry in Australia (Nissan Motor Co.). He has been managing partner in two national consultancies before becoming an academic. Papers have been published on the impact of technology on public relations practice and university curriculum, and also on aspects of CEO communication.

Catherine Archer is a researcher and lecturer in Public Relations within the School of Arts at Murdoch University. Catherine's PhD focused on social media influencers and their interactions with marketing and public relations practitioners. She has presented on social media to a variety of industry groups including WA public servants and communications consultants. Her Masters' Thesis looked at employer branding in the health industry. Catherine has published in academic journals and presented at many international conferences. Prior to working as an academic, Catherine had more than 15 years in industry, working in services marketing management as well as public relations, communications and consulting.

Dr Susan Fountaine is a senior lecturer in the School of Communication, Journalism and Marketing at Massey University in Palmerston North. She has an interest in small business and fashion public relations, reflecting her teaching commitments in public relations and her "former life" as co-owner of a fashion store specialising in New Zealand designers, including Starfish.

Paul Harrigan is a Senior Lecturer in Marketing for UWA Business School at The University of Western Australia. His research interests focus on customer relationship management (CRM), digital technologies and small and medium-sized enterprises (SMEs), and he has published on these areas in journals such as the International Journal of Electronic Commerce and the Journal of Marketing Management. Paul has previously worked at the University of Southampton in the UK and has a PhD in Marketing from Ulster University.

Dr Jenny Hou is a senior lecturer in public relations in the School of Communication, Journalism & Marketing at Massey University. Her research interest revolves around public relations and strategic communication theories and practices. She has published in international communication and public relations journals and was a TV journalist and a senior public relations consultant at Hill & Knowlton Strategies.

Jim Macnamara, PhD, is Professor of Public Communication at the University of Technology Sydney. He is the author of 15 books including The 21st Century Media (R)evolution: Emergent Communication Practices (Peter Lang, New York, 2014) and Organizational Listening: The Missing Essential in Public Communication (Peter Lang, New York, 2016).

Sharon Schoenmaker specialises in organisational communication, social media and issues and crisis management. She has worked in public relations, organisational communication, employee communication, strategic planning, policy development and on public information campaigns. She lectures in both undergraduate and postgraduate programmes in the areas of strategic communication, issues and crisis communication, organisational communication and event management. Sharon is a recipient of the Charles Sturt University, Faculty of Arts Award for Teaching Excellence. She has recently submitted her dissertation for a Doctorate of Communication, researching social media, relationship management and contemporary public relations practice.

Dr. Catherine Strong has been involved in journalism for 30 years, and currently teaches at Massey University in Wellington New Zealand. Her speciality is new media journalism, and is one of the first to incorporate drone visualisation in core journalism courses. She was previously a journalist in several countries, having covered natural disasters similar to the case study in this paper. On the public relations side, she was a founder and managing director of CABIX, one of the foremost media management companies in New Zealand.

Dr Katharina Wolf is a senior lecturer and coordinator of the public relations major at Curtin University in Western Australia. Katharina has more than 18 years of communication and media experience as an educator and practitioner. Her industry experience encompasses communication and research roles in Germany, Spain, the United Kingdom and Australia. Her research interests focus on employability, diversity and (community) advocacy. Katharina is passionate about providing emerging communicators with a voice and further building the profile of the public relations industry. She is an active member of the Public Relations Institute of Australia, and a former State President and Chairperson of the institute's national Education Community Committee. Katharina is equally passionate about student-centred, work integrated learning; a commitment that has been recognised with a number of local and national awards, including a 2011 Australian Learning and Teaching Award for Excellence in Teaching and two Curtin University Awards for Excellence and Innovation in Teaching.

Taolian Yang is an Associate Professor in the College of Humanities, Donghua University, China. Her research areas are new media and communication ethics.

Norman Zafra is currently straddling both the academic and journalism industries. He is teaching full time at De La Salle University in Manila while continuing as Director of I-Witness, the flagship documentary programme of GMA Network in the Philippines. He was one of the first journalists to gain a Master of Journalism from Massey University in New Zealand, and won the coveted Bruce Jesson Emerging Journalism Award. He has covered natural disasters as part of a television crew, and also as a solo backpack journalist, which gives him first-hand comparison of the traditional versus new media style coverage.


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